Companies lose upto 30% in revenue every year due to inefficiencies. Process automation helps businesses to overcome this by reducing human error, getting the business processes more organized, enhancing customer experience and considerably shrinking the duration of the process lifecycle. Automated processes efficiently adapt to the changing digital world through flexible systems and its ability to scale up or down with changing business needs.
At Quantum we offer automation services across business processes like service fulfillment, service assurance, billing, network and human resources management, with a special focus to provide a synergy between User Experience and Customer Experience. Customer Experience (CX) encompasses all the interactions a customer has with the brand, whereas User Experience (UX) is limited to interaction the customer has with the said product or service. Our approach to enhance both experiences is achieved by combining Robotic Process automation with Conversational AI.
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